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Frequently asked questions

The surface of the candles may not be uniform

Hyumanya color candles are intentionally crafted to develop layers of different colors as the candle melts, resulting in a natural and unique color change. The candle colors blend irregularly, showcasing a distinctive color variation. As a result, the surface of the candle may appear uneven, displaying rough textures in ivory and orange colors. This is a normal characteristic of Hyumanya candles, reflecting their unique texture.

How long does shipping take?

Hyumanya candles are handcrafted in a small workshop owned by Jake in Korea. Upon placing an order domestically, the production process typically takes around two days, and shipping to the United States usually takes an average of 5 days. Overall, you can expect a total time frame of approximately one week. Please note that delivery times may vary depending on the courier's circumstances. For secure shipping, we utilize EMS courier service, known for its excellent delivery service in Korea.

What kind of wax is used?

Hyumanya candles are exclusively made using 100% soy wax.

Is returns possible?

Since Hyumanya candles are made to order upon purchase, we do not accept returns for simple changes of mind. However, if the product is damaged during shipping or if there is a defect, returns are possible.

Can wholesale orders be placed?

Hyumanya candles welcome all orders, including wholesale inquiries. Please contact us via email, and we will be happy to assist you with wholesale inquiries.